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The 5 Stage Process of Dealing With Debt

Updated for 2026

Dealing with debt is something millions of people across England and Wales face every year, yet most suffer in silence. According to the Money Helper service, household debt continues to rise heading into 2026, with the average UK adult carrying over £34,000 in total debt including mortgages. If that number feels overwhelming, you are far from alone.

Mounting debts create enormous stress, and we all develop coping mechanisms to manage it. Below, we have identified five stages many people move through as debt begins to spiral. Understanding where you are in this process could help you take action sooner rather than later.

1. Denial: Ignoring the Debt Problem

Person in denial about dealing with debt, giving thumbs down

Debt is incredibly common, and most people use credit in some form. Borrowing a manageable amount on a credit card and paying it off quickly can actually benefit your credit score. But when debts get out of control, it is important to address the problem straight away. Unfortunately, the first stage of dealing with debt is usually denial.

Even though payments are slipping, people tell themselves they are borrowing responsibly and will easily get back on track next month. Spending habits do not change, luxury purchases continue, and nothing gets put aside for savings or debt repayment.

Emergency spending is also common at this stage. When all of your money goes towards minimum payments and there are no emergency savings, an unexpected bill pushes you deeper into the red. Over time, people in denial avoid checking their bank balance or credit card statements altogether because they are afraid of what they will find.

A large proportion of people in debt denial build up significant unsecured debts across multiple credit cards, store cards, and personal loans. The situation worsens month after month with no intervention.

2. Panic: When Dealing with Debt Becomes Unavoidable

Woman experiencing panic and stress from dealing with debt problems

Denial can only last so long. Interest charges accumulate on unpaid balances, and the situation snowballs. Missed payments and unpaid bills pile up. Creditors send letters and phone calls demanding payment. Eventually, enforcement agents may visit your home, making it impossible to keep avoiding the problem.

This is when panic sets in. Once you realise you are in a serious debt situation with no clear way out, you tend to react in one of two ways. Some people accept they are out of their depth and seek professional help. Others try to manage the problem alone, moving into stage three.

3. Self-Determination: Trying to Fix It Alone

Person researching ways of dealing with debt on a laptop

Sometimes people believe they can fix the problem themselves, or they are too proud to ask for help. Depending on the severity, some people can make positive changes and regain control. Cutting back on non-essentials, switching energy providers, and using budgeting apps can all help.

But often, small changes only make a tiny dent in large debts. Even getting a second job and making major cutbacks can fail to solve the problem, especially when it has been ignored for months or years.

Although you can buy yourself some time, serious debt problems cannot always be resolved alone. In many cases, it is too late for simple budgeting and you need to consider formal debt solutions such as an IVA, a Debt Relief Order, or bankruptcy. It is better to have an honest look at your situation early on, rather than delaying the inevitable.

For context, a Debt Relief Order (DRO) is available if your total debt is under £50,000, your disposable income is no more than £75 per month, your assets are worth less than £2,000, and any vehicle you own is valued at under £4,000. If your debts are larger, an IVA or bankruptcy may be more appropriate. The current bankruptcy application fee is £680.

4. Frustration: The Emotional Toll of Debt

Frustrated woman dealing with debt stress at home

Eventually, you reach a point where you have tried everything and debts are still growing. This is where frustration takes hold, and the debt problem starts bleeding into other areas of your life.

Relationship problems are very common because people hide the scale of their debt. When you finally admit how bad things have become, it can lead to serious tension at home. Many people also isolate themselves from friends and family to avoid difficult conversations.

The combination of helplessness and ongoing stress frequently triggers mental health issues like anxiety and depression. Research from the Mental Health Foundation confirms a clear link between problem debt and poor mental health outcomes.

If you find yourself in this position, you can fill out a “debt and mental health evidence form” (known as a DMHEF) and send it to your creditors. This gives them consent to access information from your doctor about your mental health, so they understand the impact debt is having on you. Many creditors will take this into account when agreeing payment arrangements.

5. Acceptance: Getting Professional Help with Debt

Acceptance stamp representing the final stage of dealing with debt

Acceptance is the final stage. After trying everything else and seeing the toll on your health, relationships, and day to day life, you accept that professional help is necessary.

If you have debts with multiple creditors and cannot keep up with payments, an Individual Voluntary Arrangement (IVA) may be the right option. An IVA allows you to write off a portion of your debt and consolidate everything into one affordable monthly payment. It also provides legal protection from creditor contact, so you can focus on repaying what you owe without the pressure of constant letters and phone calls. Most IVAs last between five and six years.

Being trapped in a cycle of debt can feel hopeless, and you might experience every one of these stages before reaching out. But help is available. At Swift Debt Help, we provide free, confidential advice about the debt solutions available to you across England and Wales. Whether an IVA, DRO, or another option is right for your circumstances, we can guide you through the process step by step.

Use our solution finder tool to explore which option suits your situation, or get in touch directly for a no-obligation conversation with our team.

Request a Debt Assessment

Disclaimer: This article is for general information purposes only and does not constitute financial advice. Financial information entered must be accurate and would require verification. Debt solutions have specific eligibility criteria and may not be suitable for everyone. Other factors will influence your most suitable debt solution. If you are unsure, seek independent financial advice.

4 Benefits of Using Your Credit Card Sensibly

Credit cards are common in our society, and many people use them to pay for a large range of things, from the weekly grocery shop to washing machines and other household appliances. But just because we know about them, it doesn’t mean we know about the benefits that come with them.

If you know how to use a credit card wisely, there are an array of advantages that they can bring you and your credit score.

Here are 4 benefits of using your credit card sensibly.

Benefits of a credit card

1) A credit card can build your credit rating

credit card with credit score

The amount you can borrow from Lenders, and the associated interest rates depends on your credit rating.

A credit rating is what banks and other lenders use to establish the risk of lending you money. The rating is typically a three-digit number based on your credit report. The credit report is a record of how you’ve maintained bills and paid off debts in the past. The higher the number of your credit score, the better the credit rating. Different credit reference agencies have their own scales when it comes to establishing credit ratings, so yours might look different depending on who you use.

Your credit card account and payment history form a significant part of your credit report. This means that using your credit card responsibly and paying it off regularly can improve your credit rating.

Better credit ratings can make it more likely that you can access lower rate, or higher value lending, such as a mortgage. They can also increase your chances of getting better deals on things like mobile phone contracts.

There are different ways of improving your credit score, but they can all help you with bigger purchases later on, including car loans.

2) Credit cards can give you extra security

security from credit card

When paying for things online, there is always the risk that the items you order won’t be what you expected, if they arrive at all. This is where a credit card can help.

By paying for online purchases through your credit card, you can have extra protection concerning those products or services. If you are unhappy with the service or product you have received, you can request a chargeback through your credit card company. This is because of Section 75 of the Consumer Credit Act 1974, which means you can request a chargeback for numerous reasons, including if the merchant has closed down or if the product doesn’t arrive to name a few. It doesn’t apply to debit cards.

For Section 75 of the Consumer Credit Act 1974 to be in effect, the purchase must be over £100 but under £30,000. However, you don’t need to have paid the full amount on your credit card.

This extra protection can also apply to booking holidays, such as in some hotels and airlines.

3) Credit Rewards

rewards from credit cards

Using your credit card isn’t just about credit ratings and protecting your purchases, although they can be useful. You can get rewards by using it too.

Several credit card companies offer rewards to whoever owns the credit card when an eligible purchase has been made. By buying the likes of groceries and petrol on your credit card, you can gain credit card rewards through points for every pound spent.

Different credit cards can have different rewards available, with some offering cashback on items and others offering air miles. Reward points to be spent elsewhere, such as in restaurants or shops, could be another reward available for some credit cards.

For example, credit cards that offer air miles can be popular with people who have to travel frequently as they can offer discounts on flights. This can potentially apply to other elements of travel such as hotel costs too.

If your credit card offers cashback, it should be noted that some companies need you to log in to your account and have your settings allowing you to receive said cashback.

4) Responsibly using your credit card can increase your spending power

spending power with credit card

When using your debit card, you are limited to the amount of money you have in your current account, regardless of your situation or extenuating circumstances. With a credit card, you no longer have this issue.

By using your credit card responsibly, you can increase the amount of credit you have available to spend. This is particularly useful when an important purchase has to be made, or something immediately needs replacing, especially if it is an expensive item. Sometimes you just don’t have enough savings in your current account to cover unforeseen circumstances, and that’s where a credit card comes in. In the cases of those unpredictable emergencies, they can act as a safety feature so your life can continue, and you can pay off the money in manageable instalments later.

As well as increasing your spending power, using your credit card responsibly for a bigger purchase can also mean there are more rewards for you to gain on your credit card account, whether that be through cashback, points or air miles.

Remember, any credit borrowed from your credit card must be repaid.

Do you need help with credit card debt?

In January 2022, the average UK household’s credit card debt was £2100, which may increase as the cost of living rises.

There are various ways in which Swift Debt Help can aid you with your credit card debt, including offering advice to those who need it. Whether you need help to organise affordable payments, legal advice or just someone to talk to, we are here to help you get control of your credit card debt.

Request a Debt Assessment

Disclaimer: For guidance only. Financial information entered must be accurate and would require verification. Other factors will influence your most suitable debt solution.